Service alerts

GO Train Service Guarantee

If a regularly scheduled GO train is delayed 15 minutes or more, the trip may qualify for a credit of the fare paid under GO Transit's Service Guarantee. DepartTO flags live trips running 15+ minutes late with a "May qualify" badge — that badge is a heads-up, not a ruling; GO Transit decides eligibility.

Claims must be submitted within 30 days of the trip. Exclusions include extreme weather (including Environment Canada advisories, watches and warnings), Weekday Group Passes, Weekend Passes and flat-fare combo tickets. You will need the PRESTO card or ticket you travelled with — file on the official site; DepartTO never collects card numbers and never files claims.

File a claim at gotransit.com